AN OVERVIEW

A DEPARTMENT OF COMMERCE INITIATIVE

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A one-stop online procurement portal for all Government Buyers including Central/State ministries, Departments, Bodies & PSUs. Launched on 9th August 2016. (https://www.gem.gov.in/).

Rule 149 of GFR amended to “Procurement of Goods and Services by Ministries or Department will be mandatory for Goods or Services available on GeM”

GeM aims to enhance efficiency, transparency, inclusiveness in public procurement.

It provides the tools of e-Bidding, Reverse Auction and Direct Procurement to facilitate Government users achieve the best value for their money.

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KEY STAKEHOLDERS OF GOVERNMENT E MARKETPLACE

Internal Stakeholders Execution Engine

• GeM SPV
• MSP
• PMU

Buyers

• Central Govt
• Central PSUs
• State Govt.
• State PSUs
• Autonomous Bodies

Sellers

• OEMs
• MSE
• Startup
• Authorized Resellers
• Service Providers

External Govt. Systems

• UIDAI
• GSTN
• PFMS
• MCA 21
• PAN Database

Inspection Systems

• CAG
• CVC
• CGDA
• RTI

Partners

• Banks
• Rating Agencies
• Other Commercial Agencies

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Partnered with Industry Associations & Other Institutes:

Signed MoU with 28 States / 8 UTs ₄

* To view current value please click on the hyperlink 5

Source: https://gem.gov.in/statistics

End to End System from Registration to Payment

Provides transparency and ease of buying

Provides options for search, compare, select and buy facility

Offers rich listing of products for individual categories of Goods/Services

Up-to-date user-friendly dashboard for buying, monitoring supplies and payments

Order Process redesigned for ease of use

Option to provide multiple consignee locations and quantity after authentication

Bunching for products/services

Price Trend for Products

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Direct Purchase

For amounts less than INR

50,000 ^L1

Push Button

Procurement

Buyers will have an option to create a PBP notice for L1 Purchase

Bid/ Bid to RA

Procurement via Bid and Bid to RA to get

Intent of Buying- PAC

Procurement of specific product as per requirement is

Custom/ BOQ

Bids

For amount greater than INR 50,000/-

and less than INR 10 Lakhs

(Compare and Buy for up to 5 Lakhs)

the best price Quote through single

and double packet

bid.

also possible Procurement of Goods/

Services not available on GeM

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INDENTOR

Selects the item and add it in specific buyer’s cart

BUYER

Buyer & Consignee can be the same entity. Makes purchases and draft BILLS

TECHNICAL EVALUATOR

Evaluates bidders on technical parameters

PRIMARY USER

Scope of Primary User:

1. Register Organization
2. Creation / Modification of Secondary Users
3. Manage users and Deactivation
4. Monitoring of Orders placed

CONSIGNEE

Accepts & Rejects consignment.

Also generates CRAC

DDO

Processes bills and pushes bills to PFMS

PAO

Process bills for payment (Non PFMS Payment mode)

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Custom Bid has been introduced for Buyers for Procurement of specialized products and services that are currently not available on GeM.

The salient features of the process are as below: Custom bid can be placed by Central Government only. It has been removed for State Government.

The buyer would be asked to take an undertaking that the procurement of required item is not feasible from the items/catalogues available on GeM.

For custom catalogue-based bid, the minimum bid duration is 21 days and maximum is 45 days.

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BOQ based bidding has been introduced to enable Buyer to analyze Item wise Price breakup in a larger contract/project.

Primary useful for turnkey jobs where the Supply of line items to be procured are more, however Total value wise / item wise Evaluation is required.

Benefit of price break up shall help Buyer to monitor price hike for the same project.

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Forward auction are auctions, which can be used by sellers to sell their items to many potential buyers.

Items are commonly placed at an online auction site. Buyers can continuously bid for the items they are interested in. Eventually the highest bidder wins the item.

The Secondary user registered as Buyer on GeM will have to be Auto registered as an Auctioneer onto the FA Module. To access the forward auction module, Auctioneer will need to first log-in onto the GeM Portal using their User-id and Password. Post successful log-in, the buyer will be able to access the FA module. The link will redirect (SSO Login) the Auctioneer to the FA Dashboard where s/he would be able to create their category, create auctions, configure auction parameters (such as start price, increments, time-extension etc.)

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PFMS (Public Finance Management System) : Used by Central Government Civil Ministries

IFMS (Integrated Financial Management System) : State Government Ministries primarily use the IFMS System

CGDA (Controller General of Defence Accounts) : Defence Organizations uses this mode

GPA (GeM Pool Account) : Used by Non-PFMS using organizations. Two type of models are there in GPA – 1. Challan Model 2. Non-Challan Model

Railway Payment System: Used exclusively by Indian Railway Department

Internet Banking: Payment Gateway by SBI MOPS

ERP with Various CPSEs: Integrated with ERPs of various Central Public Services Enterprises.

Others: For Organizations paying offline through NEFT, CHEQUES,RTGS etc

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Direct access to all Government departments

One-stop shop for bids / reverse auction on products / services

Dynamic pricing: Price can be changed based on market conditions

Strong vendor rating system

New Product suggestion

facility available to Sellers

Seller friendly dashboard for

selling, and monitoring of supplies and payments

News and Event Section for

Regular Updates

New on GeM – Shows list of new

product categories added

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Quadrant policy

• Quadrant 1: Only OEMs
• Quadrant 2: OEMs and their Authorized reseller
• Quadrant 3: OEMs and/or their Authorized Resellers concurrently
• Quadrant 4: OEMs as well as by any Reseller also
• Quadrant 5: For SHG’s only. Upload as Resellers only
• Quadrant 6: Exclusively for ODOP category where only OEMs can upload the catalogue, resellers will be able to pair the catalogue with OEM’s catalogue.

• Mandatory certification, licenses, test reports & other specific certifications wherever applicable to be mentioned/selected by seller during catalogue upload
• GeM is a trust-based system and self- declaration is the key, along with a strong automated process to penalize any deviant behavior on part of Sellers/ Buyers
• If any deviation occurs while listing the products on GeM, at pre- contract stage, during bidding or at post contract stage on GeM, the mechanism for reporting and initiating action on such deviation has been detailed in the “Incident Management Policy”

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Incident Management can be used by Buyers and Sellers to raise issues for any Pre-order placement and/ or Post-order placement deviations.

Pre-order placement incident Management will deal with the deviations in the Product Catalogue, Seller Registration, Seller Authorization.

Post-order Placement Incident Management will deal with the contract deviations by the seller.

The Incident Management Policy can be accessed at

https://assets-bg.gem.gov.in/resources/upload/shared_doc/incident-Management-policy_1649329141.pdf 17

Purpose of Incident Management module is to improve adherence to T&C of GeM

Incidents can be created against

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Buyer Flagging

Individual Buyers are classified as Red and Orange as per their payment due status Criteria for such classification would be –

✔ Red – more than 30 payments due

for more than 70 days post CRAC

✔ Orange – More than 20 payments due for more than 70 days post CRAC

This feature is introduced to help the Sellers make informed decisions.

Sellers will not be penalized for rejecting orders from “Red” buyers

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Price Comparison : GeM provides the facility to compare multiple products in the GeM Marketplace

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GeM mandates the OEMs/Sellers (except those exempted) to establish their credentials and fast track their sales by getting pre-assessed by Rail India Technical and Economic Service (RITES).

Benefits of getting Vendor Assessment done at GeM:

Pre-assessed Vendors are tagged as Vendor Assessed in front of their names at GeM Marketplace.

Vendor Assessment is a contributing parameter to arrive at the Seller Rating displayed on the GeM Marketplace.

The Vendor Assessment of the applicant will be based on authentication of vendor profile, financial capacity and technical details of the items to be offered on GeM as per the prescribed format.

GeM provides Vendor Assessment services through RITES

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Validation of Certification

Validation of Project Experience (Only Government/Public listed company experience)

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339 Services available as on 6^th November 2024. Some of them listed as below:

Vehicle Hiring service Human resource outsourcing Goods Transportation Cleaning and Sanitation Security manpower services

Professional service/ IT service Canteen/ Catering services Laundry services

Data and Voice service Call Centre service

Dairy & Calendar Printing Product maintenance service Packed drinking water service Vocational Training Services

Scanning & Digitisation service Healthcare services

Leasing/ Hiring of E-vehicle Printing Service

Software support service

IT professional outsourcing service Language services

Restaurant Catering service Decorative Plant service Data Analytics service

AMC Networking devices Consultancy service

Repair/ Maintenance (AMC service) service

Training Services ₂₃

The Sahay Loan Scheme is an initiative launched on the Government

e-Marketplace (GeM) to facilitate and support the growth of small and medium-sized enterprises (SMEs) in India. It aims to provide financial assistance to eligible sellers on the GeM platform, enabling them to overcome financial barriers and expand their business operations.

Salient Features of Sahay Loan Scheme

SAHAY platform aims to facilitate credit to interested proprietors who are registered sellers on GeM portal and have received orders.

Details of sellers and orders received on GeM portal are shared with the SAHAY platform through integration of databases.

The integration aims to fast track the disbursement of credit to interested Sellers through the SAHAY Platform. This facility is available to GeM sellers who are Sole proprietors and have a Valid GSTIN.

Sellers who have catered to at least one order on GeM will be eligible for financing.

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• GeM is amongst the first few Government Organisations / Departments to enable access to multilingual & interactive e-Learning certification courses.

• The interactive Learning Management System and eLearning content is currently accessible in twelve languages – Hindi, English, Gujarati, Marathi, Odiya, Tamil, Assamese, Bengali, Punjabi, Telugu, Kannada and Malayalam.

• GeM Interactive LMS offers Buyer Certification Courses which allow Government Buyers & other GeM users gain proficiency in navigating GeM. Four certification stages have been introduced – Bronze, Silver, Gold and Platinum.

• Interactive & multilingual e-learning courses have also been offered for Seller on various topics ranging from Registration to Order Fulfillment.

Ask GeMmy- 24 x 7 AI assistant responds to buyer/seller queries automatically without manual intervention. One may type the Keyword for topic they want to enquire.

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You can find answers to Frequently Asked Questions (FAQs) regarding a specific subject in the FAQ Section on GeM

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WALK-IN

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Document Updated 6^th December 2024

The Module by GeM has been commissioned for GeM and GeM is the sole and exclusive owner of all rights in the said Module including the copyright therein. Any review, copying, dissemination or distribution of the contents of the said Module or any part thereof is strictly prohibited. Any use of the said Module or any part thereof without the prior written consent of GeM amounts to infrinGeMent of copyright and is punishable under civil and criminal laws of India.

Copyright © 2024 GeM All rights reserved. Vol. 1.1.B